A couple of times now I have received emails from frustrated customers-to-be who told me they didn’t understand how to deal with my Dutch PayPal order pages.

Dutch PayPal order pages?

What the heck is going on here?!

So I mailed PayPal first and this is what they told me…

When you are creating a payment button for your website (Shopping Cart, Buy Now, Donation, or Subscription), your language preference in your profile will be the default language of the button. If you would like to override the language preference during the button creation, you need to change the ‘Buyer’s Country’.

For example, if you want your Shopping Cart to be in German, you need to select the default Buyer Country as ‘Germany’ when creating the button. Selecting the Buyer Country of ‘Germany’ will also change the button image from saying ‘Add to Cart’ in English, to saying ‘Add to Cart’ in German.

If you would like to have your payment buttons in English, German, and French, you will need to create three buttons for each product that you are selling - one for each language.

When a Buyer clicks on your payment button, the first payment screen they see will be in the language you selected either in your profile or when creating the button. If the Buyer is an existing PayPal member, the language of the page may change at the time they log in, depending on their personal language preferences.

Well, I nearly got myself a severe case of RSI setting my profile language preference to English again and again. And again. And yet again… But to no avail.

Time to give them a personal ring then.

And oh yes, that previous bit of information was all correct with exception of the profile language settings…

Now what?

Add the following code to your button scripts:

<input type=”hidden” name=”cmd” value=”_ext-enter”>
<input type=”hidden” name=”redirect_cmd” value=”_xclick”>
<input type=”hidden” name=”lc” value=”US”>

Well, that certainly gets me one step further in understanding the problem, but it still doesn’t work for me.

You see, I don’t create the order buttons straight from PayPal. I use ThirdSphere’s Automation Station program to integrate sales with my affiliate program and there was no way to set the language of the button here.

Luckily the ThirdSphere helpdesk consists of an amazingly fast and responsive group of people! After explaining my problem to them and sending them the script PayPal supplied me with, they had it fixed within a couple of hours.

So if you are using PayPal as your payment processor and if you are from a country where the primary language isn’t English, you know how to deal with non-English PayPal pages now:

• Select the buyer’s country preference to US if you create buttons straight from PayPal.
• Include the script above in your payment scripts if you have access to these.
• Contact your payment processing service provider and ask them to adjust your payment settings with the above script if you don’t have access yourself.

Oh, and don’t forget to read Mike Filsaime’s special The PayPal Report!

Wishing you a world of wealth,
Patricia Ritsema van Eck

Bookmark to:
         

(No Ratings Yet)

 Loading ...